This chat-line is operated by Mary Seacole and is available between 4pm & 10pm Monday-Friday

Simply type into the chat-box on the right and we will respond. It may take a few minutes but don’t be put off we will be with you as soon as possible. If you can’t wait please use the email contact

Sometimes chats might cut off in areas without a stable 4G or Wifi connection.

If you can re-join the chat again and we will try to pick up where we left off 

If you do not want to talk again, there are still lots of ways to get support. Please see useful links.

You can tell us as much or as little as you want to. Sometimes we will ask if you want to give a first name, but it’s up to you if you want to do this. 

Just because we do know your name, it doesn’t mean that we’d tell someone else about what’s happening to you, no matter how much we know about you. You can always make up a name if you don’t want to give us your real one. We’d ask you to use the same name if you do get in touch with us again so that we know it’s you. A copy of the chat is held by the charity and we will ask you at the end of the conversation if you would like us to delete it.

Talking to Mary Seacole Housing Association   is confidential. This means that whatever you say stays between you and the Charity. We would only need to say or do something if:

  • you ask us to
  • we believe your life or someone else’s life is in danger
  • you’re being hurt by someone in a position of trust who is able to hurt other children like a teacher, religious leader, sports coach, police officer or doctor
  • you tell us that you’re seriously hurting another person.
  • you tell us about another person who’s being hurt and is not able to tell someone or understand what is happening to them
  • we’re told we have to by law, for example for a court case.

In an emergency

If you – or someone you know – are in immediate danger, call the police on 999.

Children and young people

If you need to speak  to someone on the phone , you can call Childline on 0800 1111.

This is a free and confidential 24-hour helpline where you can talk about anything that’s worrying you.

Adults concerned about a child or young person

If you have concerns about a child’s safety or welfare, call the NSPCC on 0808 800 5000. 


Mary Seacole Housing Association
Address: 12 Cardiff Road, Luton, LU1 1QG
Phone: 01582 415651
Email: mail@maryseacoleha.com
Website: http://maryseacoleha.com/


Website: https://bedsveru.org

Email: veru@bedfordshire.pnn.police.uk

Twitter @bedsveru

CGL Resolutions
Address: 2-12 Victoria St, Luton LU1 2UA
Phone: 0800 054 6603
Website: Change Grow Live

TOKKO Youth Zone
Address: 7 Gordon St, Luton LU1 2QP
Phone: 01582 544990
Website: http://tokko.co.uk/

Total Wellbeing Luton
Address: Trend House, Dallow Rd, Luton LU1 1LY
Phone: 0300 555 4152
Email: info@totalwellbeingluton.org
Website:Total Wellbeing Luton

One Stop Advice
Address: Quantrill House, 2 Dunstable Rd, Luton LU1 1DX
Phone: 01582 967 473
Website: One Stop Advice


Luton Youth Service
Website: Youth Service
Facebook @lutonyouthservice
Instagram @lutonyouthservice

Luton Youth Offending Service
Address: 4 Cardiff Rd, Luton LU1 1PP
Phone: 01582 547900
Website: Youth Offending

Youth Scape
Address: 74 Bute St, Luton LU1 2EY
Phone: 01582 877220
Website: Youth Scape

Direction For Bedfordshire
Website: Direction For Bedfordshire

Luton Youth Advice
Phone: 01582 548340
Email: youthadvice@luton.gov.uk
Website:Luton Youth Advice

Signpost Hub Bedfordshire
Freephone: 0800 0282 887
Website: Signpost Hub Bedfordshire

CHAT Health
Text for health support and advice
Text: 07520 616 070
Website: CHAT Health

St. Giles Trust Address: Amberwell Church Street, London, SE5 8JB Phone: 020 7708 8000 Website: St. Giles Trust Barnados Address: Tanners Lane, Barkingside Ilford, Essex, IG6 1QG Helpline: 0208 550 8822 Website: Barnados Princes Trust Address: Clarence House, London, SW1A 1BA Helpline: 0800 842 842 Website: Princes Trust National Autistic Society Autism helpline: 0808 800 4104 Supporter care team helpline: 0808 800 1050 Website: Autism Salvation Army Address: 101 Newington Causeway, London SE1 6BN Head office: 0207 367 4500 Website: Salvation Army
NSPCC Address: Weston House, 42 Curtain Road, London EC2A 3NH Helpline for children and young people: 0800 1111 Helpline for adults concerned about a child: 0808 800 5000 Website: NSPCC

Samaritans Helpline 116 123 Website: Samaritans

Mind Mind Infoline, PO Box 75225 London, E15 9FS Helpline: 0300 123 3393 Website: Mind

Change Grow Live Substance Misuse Website: Change Grow Live

Shelter Helpline: 0808 800 4444 Website: Shelter